Frequently asked questions

You describe your problem in text and optionally upload photos or a short video. Our AI — trained on thousands of knitting problems and solutions — analyses your description and images, matches it against our knowledge base, and generates a personalised step-by-step solution. Most responses take under 2 minutes.

Yes. We use a vision-capable AI model that can identify dropped stitches, twisted stitches, tension issues, incorrect stitch counts, and many other common problems from photos and videos. Photo submissions have a significantly higher resolution rate than text-only submissions.

If our AI's confidence falls below 75%, your problem is automatically escalated to Emma. She reviews it personally and provides a written response — Pro members within 4 hours, Expert members within 1 hour. You'll get an email when she replies.

Almost anything: dropped stitches, twisted stitches, tension problems, reading charts and patterns, yarn substitution, cast-on and bind-off methods, increasing and decreasing, colourwork, lace, cables, short rows, finishing techniques, and more. Our knowledge base covers 200+ common and uncommon knitting scenarios.

Emma is a knitting expert with over 20 years of knitting experience and 12 years of teaching. She's the human expert behind KnittingFix — reviewing the trickiest problems, recording video explanations, and hosting live Q&A sessions for Pro and Expert members.

It depends on your plan. Hobby members receive Emma responses as needed (typically within 24 hours). Pro members get priority responses within 4 hours. Expert members within 1 hour. Expert members can also chat with Emma directly.

Pro members receive 1 Emma video response per month for especially tricky problems. Expert members have unlimited video responses and a 15-minute monthly video call with Emma.

Yes. The Free plan gives you 3 AI diagnoses per month, full access to the knowledge base (200+ articles), and read access to the community forum. No credit card required.

Hobby and Pro both come with a 14-day free trial. Expert has a 7-day trial. No credit card is required to start your trial — you only add payment details if you decide to keep the subscription.

Yes, any time. Upgrades take effect immediately. Downgrades apply at the end of your current billing period — you keep your current plan's features until then.

Yes. Annual billing gives you 2 months free (equivalent to a ~17% discount). You can toggle between monthly and annual on the pricing page.

Yes, any time — no questions asked. Cancel from your account settings and you'll keep access until the end of your billing period.

Yes. All members — including the free tier — have full access to all 200+ knowledge base articles. Non-members can browse the category list and read 3 featured articles without an account.

The forum is for community conversation — sharing projects, asking for opinions, participating in knit-alongs. The AI help tool is for getting specific problem solutions quickly. They complement each other well.